Gestión administrativa y su impacto en la calidad del servicio

dialnet-ar-18-ART0001589268

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RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 6, Nº. 1, 2022 (Ejemplar dedicado a: Suplemento), pags. 120-131

Spanish

Asociación
Calidad
Administración
Crecimiento
Association
Quality
Administration
Growth
Associação
Qualidade
Administração
Crescimento

Asociación
Calidad
Administración
Crecimiento
Association
Quality
Administration
Growth
Associação
Qualidade
Administração
Crescimento
Peña Ponce, Diana Katiuska
Sanchez Chancay, Marilu Raquel
Sancan Lopez, Lisbeth Thais
Gestión administrativa y su impacto en la calidad del servicio

Customers today are looking for the best service, which is why research has been developed in the cooperative called February 15 of the May 24th canton, in order to publicize the advantages of providing users with a good service, which would benefit this institution. The research allowed us to explore determinants that can help the association to propose favorable alternatives for the substantive improvement of the activities they develop. In this process, the qualitative method was considered, relying on the interview technique, which was carried out on those in charge of the cooperative, the survey method was also used, being applied to partners and clients, on the other hand, it was also used the bibliographic method, which I guide to lay the scientific theoretical foundations that support this work. Among the main results, the fact that it is imperative to forge solid foundations in terms of administrative management, which will contribute to the consolidation of the cooperative, stands out; In another aspect, the opinion of users is emphasized, who underline the need for the services offered by this company to be promoted through social networks or communication platforms that allow access to it.

Article

Peña Ponce, Diana Katiuska
Sanchez Chancay, Marilu Raquel
Sancan Lopez, Lisbeth Thais

Peña Ponce, Diana Katiuska
Sanchez Chancay, Marilu Raquel
Sancan Lopez, Lisbeth Thais

Peña Ponce, Diana Katiuska

Gestión administrativa y su impacto en la calidad del servicio

Gestión administrativa y su impacto en la calidad del servicio

Gestión administrativa y su impacto en la calidad del servicio

Gestión administrativa y su impacto en la calidad del servicio

Gestión administrativa y su impacto en la calidad del servicio

gestión administrativa y su impacto en la calidad del servicio

2022

https://dialnet.unirioja.es/servlet/oaiart?codigo=8878582

1762390469815304192

dialnet-ar-18-ART00015892682023-04-04Gestión administrativa y su impacto en la calidad del servicioPeña Ponce, Diana KatiuskaSanchez Chancay, Marilu RaquelSancan Lopez, Lisbeth ThaisAsociaciónCalidadAdministraciónCrecimientoAssociationQualityAdministrationGrowthAssociaçãoQualidadeAdministraçãoCrescimentoCustomers today are looking for the best service, which is why research has been developed in the cooperative called February 15 of the May 24th canton, in order to publicize the advantages of providing users with a good service, which would benefit this institution. The research allowed us to explore determinants that can help the association to propose favorable alternatives for the substantive improvement of the activities they develop. In this process, the qualitative method was considered, relying on the interview technique, which was carried out on those in charge of the cooperative, the survey method was also used, being applied to partners and clients, on the other hand, it was also used the bibliographic method, which I guide to lay the scientific theoretical foundations that support this work. Among the main results, the fact that it is imperative to forge solid foundations in terms of administrative management, which will contribute to the consolidation of the cooperative, stands out; In another aspect, the opinion of users is emphasized, who underline the need for the services offered by this company to be promoted through social networks or communication platforms that allow access to it.Os clientes procuram hoje o melhor serviço, razão pela qual foi desenvolvida investigação na cooperativa chamada 15 de Fevereiro do cantão de 24 de Maio, a fim de divulgar as vantagens de fornecer aos utilizadores um bom serviço, o que beneficiaria esta instituição. A investigação permitiu-nos explorar determinantes que podem ajudar a associação a propor alternativas favoráveis para a melhoria substancial das actividades que desenvolvem. Neste processo, foi considerado o método qualitativo, contando com a técnica de entrevista, que foi realizada com os responsáveis da cooperativa, foi também utilizado o método de inquérito, sendo aplicado aos parceiros e clientes, por outro lado, foi também utilizado o método bibliográfico, que oriento para lançar as bases teóricas científicas que suportam este trabalho. Entre os principais resultados, destaca-se o facto de ser imperativo forjar bases sólidas em termos de gestão administrativa, que contribuirão para a consolidação da cooperativa; Num outro aspecto, destaca-se a opinião dos utilizadores, que sublinham a neces-sidade de promover os serviços oferecidos por esta empresa através de redes sociais ou plataformas de comunicação que permitam o acesso à mesma.Los clientes en la actualidad buscan el mejor servicio, motivo por el cual se ha desarrollado la investigación en la cooperativa denominada 15 de febrero del cantón 24 de Mayo, a fin de dar a conocer las ventajas que posee el hecho de brindar a los usuarios un buen servicio, lo que beneficiaría a esta institución. La investigación permitió explorar determinantes que pueden coadyuvar a la asociación a plantear alternativas favorables para la mejora sustantiva de las actividades que desarrollan. En este proceso, se consideró el método cualitativo, apoyándose en la técnica de entrevista, misma que se realizó a los encargados de la cooperativa, asimismo se empleó el método de la encuesta, siendo aplicada a socios y clientes, por otra parte, también se utilizó el método bibliográfico, que oriento a sentar las bases teóricas científicas que respaldan este trabajo. Entre los principales resultados destaca el hecho que resulta imperiosa la necesidad de forjar bases sólidas en cuanto a la gestión administrativa la misma que aportará a la consolidación de la cooperativa; en otro aspecto se recalca la opinión de los usuarios quienes subrayan la necesidad que los servicios ofertados por esta empresa sean promocionados por medio de las redes sociales o plataformas de comunicación que permita acceder a la misma.  2022text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=8878582(Revista) ISSN 2588-073XRECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 6, Nº. 1, 2022 (Ejemplar dedicado a: Suplemento), pags. 120-131spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. 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