Gestión administrativa y su impacto en la calidad del servicio
Customers today are looking for the best service, which is why research has been developed in the cooperative called February 15 of the May 24th canton, in order to publicize the advantages of providing users with a good service, which would benefit this institution. The research allowed us to explo...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
2022
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| Subjects: | |
| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=8878582 |
| Source: | RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 6, Nº. 1, 2022 (Ejemplar dedicado a: Suplemento), pags. 120-131 |
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| Summary: |
Customers today are looking for the best service, which is why research has been developed in the cooperative called February 15 of the May 24th canton, in order to publicize the advantages of providing users with a good service, which would benefit this institution. The research allowed us to explore determinants that can help the association to propose favorable alternatives for the substantive improvement of the activities they develop. In this process, the qualitative method was considered, relying on the interview technique, which was carried out on those in charge of the cooperative, the survey method was also used, being applied to partners and clients, on the other hand, it was also used the bibliographic method, which I guide to lay the scientific theoretical foundations that support this work. Among the main results, the fact that it is imperative to forge solid foundations in terms of administrative management, which will contribute to the consolidation of the cooperative, stands out; In another aspect, the opinion of users is emphasized, who underline the need for the services offered by this company to be promoted through social networks or communication platforms that allow access to it. |
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