Modelo conceptual de la calidad percibida de hoteles de ciudad
Perceived quality is a topic widely addressed in the literature; however, no conceptual model has been established to explain the quality of city hotels, even though they are an essential part of the urban tourism offer, contributing to their positioning as a tourist destination. Identity and urban...
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| Language: | Spanish |
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2022
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| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=8441752 |
| Source: | Cooperativismo y Desarrollo: COODES, ISSN 2310-340X, Vol. 10, Nº. 1, 2022 (Ejemplar dedicado a: enero-abril), pags. 145-160 |
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Cooperativismo y Desarrollo: COODES, ISSN 2310-340X, Vol. 10, Nº. 1, 2022 (Ejemplar dedicado a: enero-abril), pags. 145-160
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Spanish
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perceived quality
city hotels city choice model conceptual model of perceived quality of city hotels calidad percibida hoteles de ciudad modelo de elección de ciudad modelo conceptual de la calidad percibida de hoteles de ciudad qualidade percebida hotéis urbanos modelo de escolha da cidade modelo conceitual de qualidade percebida dos hotéis urbanos |
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perceived quality
city hotels city choice model conceptual model of perceived quality of city hotels calidad percibida hoteles de ciudad modelo de elección de ciudad modelo conceptual de la calidad percibida de hoteles de ciudad qualidade percebida hotéis urbanos modelo de escolha da cidade modelo conceitual de qualidade percebida dos hotéis urbanos López Cruz, Marie Rodríguez Veiguela, Yanlis Pons García, Roberto Carmelo Tanda Díaz, Jensy Modelo conceptual de la calidad percibida de hoteles de ciudad |
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Perceived quality is a topic widely addressed in the literature; however, no conceptual model has been established to explain the quality of city hotels, even though they are an essential part of the urban tourism offer, contributing to their positioning as a tourist destination. Identity and urban image become determinants in the value perceived by the client, and therefore influence hotel quality. Based on this, the objective of the research was to propose a conceptual model of perceived quality of city hotels. From this, it was possible to define the relationships between the variables involved in the process. An exploratory and descriptive research was developed, for which a qualitative and quantitative methodology was used. The main results were: the bibliographic review and analysis of the main service quality models, the analysis of the variables most addressed in the literature, the proposal of a model of choice of urban hotels and the proposal of a model of perceived quality of city hotels.
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Article
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| author |
López Cruz, Marie
Rodríguez Veiguela, Yanlis Pons García, Roberto Carmelo Tanda Díaz, Jensy |
| author_facet |
López Cruz, Marie
Rodríguez Veiguela, Yanlis Pons García, Roberto Carmelo Tanda Díaz, Jensy |
| author_sort |
López Cruz, Marie
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| title |
Modelo conceptual de la calidad percibida de hoteles de ciudad
|
| title_short |
Modelo conceptual de la calidad percibida de hoteles de ciudad
|
| title_full |
Modelo conceptual de la calidad percibida de hoteles de ciudad
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| title_fullStr |
Modelo conceptual de la calidad percibida de hoteles de ciudad
|
| title_full_unstemmed |
Modelo conceptual de la calidad percibida de hoteles de ciudad
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| title_sort |
modelo conceptual de la calidad percibida de hoteles de ciudad
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| publishDate |
2022
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https://dialnet.unirioja.es/servlet/oaiart?codigo=8441752
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1743704866509815808
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dialnet-ar-18-ART00015315062022-09-10Modelo conceptual de la calidad percibida de hoteles de ciudadLópez Cruz, MarieRodríguez Veiguela, YanlisPons García, Roberto CarmeloTanda Díaz, Jensyperceived qualitycity hotelscity choice modelconceptual model of perceived quality of city hotelscalidad percibidahoteles de ciudadmodelo de elección de ciudadmodelo conceptual de la calidad percibida de hoteles de ciudadqualidade percebidahotéis urbanosmodelo de escolha da cidademodelo conceitual de qualidade percebida dos hotéis urbanosPerceived quality is a topic widely addressed in the literature; however, no conceptual model has been established to explain the quality of city hotels, even though they are an essential part of the urban tourism offer, contributing to their positioning as a tourist destination. Identity and urban image become determinants in the value perceived by the client, and therefore influence hotel quality. Based on this, the objective of the research was to propose a conceptual model of perceived quality of city hotels. From this, it was possible to define the relationships between the variables involved in the process. An exploratory and descriptive research was developed, for which a qualitative and quantitative methodology was used. The main results were: the bibliographic review and analysis of the main service quality models, the analysis of the variables most addressed in the literature, the proposal of a model of choice of urban hotels and the proposal of a model of perceived quality of city hotels.A qualidade percebida é um tema amplamente abordado na literatura; no entanto, não foi possível estabelecer um modelo conceitual para explicar a qualidade dos hotéis urbanos, ainda que estes constituam uma parte essencial da oferta turística urbana, contribuindo para seu posicionamento como destino turístico. A identidade e a imagem urbana tornam-se determinantes no valor percebido pelo cliente e, portanto, influenciam a qualidade do hotel. Com base nisso, o objetivo da pesquisa consistia em: propor um modelo conceitual de percepção de qualidade dos hotéis da cidade. A partir disto, foi possível definir as relações entre as variáveis envolvidas no processo. Foi realizada uma pesquisa exploratória e descritiva, para a qual foi utilizada uma metodologia qualitativa e quantitativa. Os principais resultados foram: a revisão bibliográfica e análise dos principais modelos de qualidade de serviço, a análise das variáveis mais abordadas na literatura, a proposta de um modelo de escolha de hotel urbano e a proposta de um modelo de qualidade percebida dos hotéis urbanos.La calidad percibida constituye una temática ampliamente abordada en la literatura; no obstante, no se ha logrado establecer un modelo conceptual que explique la calidad de hoteles de ciudad, aun cuando estos constituyen una parte esencial de la oferta turística urbana, contribuyendo a su posicionamiento como destino turístico. La identidad e imagen urbana se convierten en determinantes en el valor percibido por el cliente, por lo que influyen en la calidad hotelera. En función de esto, el objetivo de la investigación consistió en: proponer un modelo conceptual de calidad percibida de hoteles de ciudad. A partir de ello, fue posible definir las relaciones entre las variables que intervienen en el proceso. Se desarrolló una investigación exploratoria y descriptiva, para lo cual se utilizó una metodología cualitativa y cuantitativa. Los principales resultados fueron: la revisión bibliográfica y análisis de los principales modelos de calidad de servicios, el análisis de las variables más abordadas en la literatura, la propuesta de un modelo de elección de hoteles urbanos y la propuesta de un modelo de calidad percibida de hoteles de ciudad.2022text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=8441752(Revista) ISSN 2310-340XCooperativismo y Desarrollo: COODES, ISSN 2310-340X, Vol. 10, Nº. 1, 2022 (Ejemplar dedicado a: enero-abril), pags. 145-160spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. 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Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI
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