Mejora de la satisfacción al cliente bajo el enfoque de la lógica borrosa
Achieving customer satisfaction is a latent problem in the institutions of the Ecuadorian financial system, especially in the agencies of the Banco Pichincha of the city of Cuenca-Ecuador. Therefore, the objective of this research is to detect actions and effects, with the purpose of trying to solve...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
2019
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| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=7019213 |
| Source: | Killkana sociales: Revista de Investigación Científica, ISSN 2528-8008, Vol. 3, Nº. 1, 2019 (Ejemplar dedicado a: Revista Killkana Sociales), pags. 15-24 |
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