La Gestión de Calidad en las Administraciones Públicas Españolas. Balance y perspectivas

Institutionalizing Quality Management in Public Administrations of Spain was developed during the 2000s in the context of the New Public Management. The process served to strengthen the quality management as the main strategy of modernization of public administrations in Spain as well as to promot... Deskribapen osoa

Egile nagusia: Ruiz López, Joaquín
Beste egile batzuk: Cuellar Martín, Eloy
Formatua: Artikulua
Hizkuntza: Gaztelania
Argitaratua: Ministerio de Administraciones Públicas: Instituto Nacional de Administración Pública 2013
Gaiak:
Sarrera elektronikoa: http://dialnet.unirioja.es/servlet/oaiart?codigo=4725418
Etiketak: Erantsi etiketa bat
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
Azalaren irudirik gabe QR Kodea
Gorde:
Laburpena: Institutionalizing Quality Management in Public Administrations of Spain was developed during the 2000s in the context of the New Public Management. The process served to strengthen the quality management as the main strategy of modernization of public administrations in Spain as well as to promote cultural change and drive the opening of government to the new challenges of modernization today: transparency and good governance, sustainability and innovation and new challenges for smart government. The economic crisis has called into question the Quality Management Strategies in Public Administration. In this time new lines are proposed for modernization, but in many cases, they lack a comprehensive management perspective and focus on the process of modernization in a fragmentary way. The authors analyzed the implementation of Quality Management at all three levels of the Spanish government, but more focused on the national administration, where primary sources of information are available. The article offers a perspective on the level of development of this management culture in the Public Administrations of Spain. The conclusion is that the strategy of implementation of Quality Management in the Spanish government not only remains full valid but is a critical need to confront the new challenges of modernization in the public sphere from a rational perspective and consistent step with the needs and expectations of citizens.